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    Frequently asked questions

    My order hasn't arrived yet. Where is it?

    We’re sorry your order hasn’t arrived yet!
    Please check your email for a shipping confirmation and tracking number. You can track your order’s status through the carrier’s website.
    If you still need help, feel free to contact our support team at work@gridplanet.online, and we’ll look into it immediately.

    Do you deliver on public holidays?

    Our carriers typically do not deliver on national public holidays. Orders placed during holidays will be processed on the next working business day.
    Please allow additional time for delivery during peak holiday periods.

    Do you deliver to my postcode?

    We deliver to most areas across the United States. To confirm delivery to your postcode, simply proceed to checkout and enter your address — the system will automatically verify availability.
    If you’re unsure or need help, contact us and we’ll be happy to assist.